🩺
We're here to help. If you have a question, run into a problem, or need to manage your account, reach out and a member of the BreasyMed team will get back to you. If a child appears to be in respiratory distress or any medical emergency, call emergency services or seek immediate medical care — do not use this support channel.
Contact Us
The fastest way to reach our support team:
- Email: [email protected]
- Or use the contact form on our homepage.
We aim to respond within 2 business days.
Before You Reach Out
To help us resolve your issue quickly, please include:
- Your device and operating system version (e.g. iPhone 15, iOS 26)
- The BREASY app version
- The email address you use to sign in
- A description of the issue and the steps that led to it
Common Topics
Signing in
BREASY uses passwordless sign-in. Enter your email address and we send a six-digit verification code to that inbox — there is no password to remember. Codes expire after a short time; if yours has expired, simply request a new one.
Recording a session
Follow the in-app guidance to position the camera, then record a short video. The app analyzes respiratory motion and uploads the session securely for processing.
Results and access
What you can see depends on your role and your organization's configuration. If you believe you should have access to analyses or recommendations that aren't showing, contact your organization's administrator or email us and we'll help.
Your data and privacy
Breathing videos are processed to automatically blur faces, and the stored recording is replaced with this anonymized version. For full details on how we anonymize, store, and protect your data, see our Privacy Policy.
Account and Data Deletion
You can request deletion of your BREASY account and associated data at any time. Email [email protected] from the address associated with your account, or send us a request through the contact form, and we will permanently delete your account and personal data in accordance with our Privacy Policy, subject to any records we are legally required to retain.
Privacy and Terms
For details on how we handle your data, see our Privacy Policy. Your use of BREASY is governed by our Terms of Use.
Company
BreasyMed Ltd.
Support Inquiries
Email: [email protected]
This support page is publicly accessible and maintained as a live web page in compliance with Apple App Store and Google Play developer requirements.